Fragrances
Frequently Asked Questions
How does Courbane ensure the authenticity of its perfumes?
We take pride in guaranteeing the authenticity of every perfume available on Courbane. Our process
involves partnering with reputable, and authorized, distributors to ensure that each fragrance you
discover on Courbane is genuine and handled with care.
Can I return a perfume if I'm not satisfied?
Absolutely. We understand that choosing a fragrance is a personal experience. Courbane offers a
hassle-free return policy within a specified time frame. Please refer to our Returns and Exchanges
policy for detailed information on the process and conditions.
How does Courbane handle shipping and delivery?
We offer reliable and efficient shipping services to ensure your Courbane experience is seamless.
Shipping times may vary depending on your location, but we strive to process orders promptly. For
more details, including shipping costs and estimated delivery times, please review our Shipping
Information.
How can I contact Courbane customer support?
Our dedicated customer support team is here to assist you. Feel free to reach out through our Contact
Us page, where you can submit inquiries or request assistance. We aim to respond promptly and ensure
your Courbane experience exceeds your expectations.
Do you ship internationally?
While Courbane strives to share the world of exquisite fragrances globally, at this time we are unable to
offer international shipping. We apologize for any inconvenience this may cause. We're constantly
working to expand our reach, and hope to offer international shipping options in the future. In the
meantime, please explore our curated collection and discover your perfect signature scent!
Order Status and Tracking Policy
Order Confirmation:
Upon successful completion of your purchase, you will receive an order confirmation email to the
address provided during checkout. This email will include a summary of your order, including the
items purchased, shipping address, and order number.
Order Processing:
Our team strives to process orders promptly. Once your order is processed, you will receive a separate
email notifying you that your order has been shipped. This email will include relevant tracking
information.
Tracking Information:
Tracking information, including the carrier and tracking number, will be provided in the shipping
confirmation email. You can use this information to monitor the progress of your delivery and receive
real-time updates on the estimated delivery date.
Estimated Delivery Times:
Estimated delivery times vary based on your location and the shipping method selected during
checkout. Standard shipping typically takes between 5-10 business days, while expedited shipping may
deliver within 2-5 business days. Please note that unforeseen circumstances or external factors may
impact delivery times.
Multiple Items in a Single Order:
If your order includes multiple items, they may be shipped separately, and you will receive separate
tracking information for each package. This allows you to monitor the progress of each item
individually.
Return Policy
Eligibility for Returns:
Courbane accepts returns within 30 days of the original purchase date. To be eligible for a return, the
item must be unused, in its original packaging, and in the same condition as when you received it.
Perfume samples and gift cards are non-returnable.
Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping
service to ensure the safe return of your items. Courbane is not responsible for items lost or damaged
during the return transit.
Refund Process:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your
refund. If approved, your refund will be processed, and a credit will automatically be applied to your
original method of payment within a reasonable time frame.
Exchanges:
If you wish to exchange an item for a different scent or product, please follow the return process as
outlined above, and then place a new order for the desired item on our website.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer support
team immediately. We will arrange for a replacement or refund and provide guidance on the return
process for damaged or defective items.