Frequently Asked questions
How should I store my fragrance?
To preserve the integrity of the fragrance's formula, store your bottle in a cool, dark place away from direct sunlight and humidity.
Where do you ship?
We currently offer shipping within the contiguous United States.
Can I change my order after it's placed?
Due to our rapid fulfillment process, we cannot fulfill change requests.
Order Status and Tracking Policy
Order Confirmation:
Upon successful completion of your purchase, you will receive an order confirmation email to the address provided during checkout. This email will include a summary of your order, including the items purchased, shipping address, and order number.
Order Processing:
We strive to process orders promptly. Once your order is processed, you will receive a separate email notifying you that your order has been shipped. This email will include the relevant tracking information.
Tracking Information:
Tracking information, including the carrier and tracking number, will be provided in the shipping confirmation email. You can use this information to monitor the progress of your delivery and receive real-time updates on the estimated delivery date.
Estimated Delivery Times:
Estimated delivery times vary based on your location. Standard shipping typically takes between 3-5 business days, depending on your location. Please note that unforeseen circumstances or external factors may impact delivery times.
Multiple Items in a Single Order:
If your order includes multiple items, they may be shipped separately, and you will receive separate tracking information for each package. This allows you to monitor the progress of each item individually.
Return Policy
Returns/Refunds/Exchanges
Because perfumes are sensitive personal care products that cannot be resold or restocked once they leave our temperature-controlled facility, every purchase is final. We encourage customers to review product descriptions, scent notes, and sizes carefully before completing their purchase.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our support team immediately.
You must report any transit damage, leaks, or incorrect items to our support team within 48 hours of delivery.
Please see our Return and Refund Policy page for instructions for filing a claim.